PacB Group // Generator Service Has Evolved

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Generator Service Has Evolved

Generators have evolved in the South African marketplace, to a point today where the early mismatches when Eskom started failing are now completely unnecessary to experience. Thousands of South Africans rushed to buy generators that were sold by opportunistic, as well as established players, in the booming arena of power supply. Many ended up with standby generators too small or too poorly made for regular long-term use – a source of many headaches and a steep learning curve for all parties. Foreign suppliers (and less scrupulous local agents) overstated claims and sold generators unfit for most purposes.

More than that, because of such mismatched application, a flurry of generator service requirements ensued, only for many customers to find that their supplier either had no intention of servicing their machines, or lacked the facilities and abilities to do so. All in all, not a great way to start servicing the demand for alternative power supply in a country heading for regular dark spells.

That time has fortunately passed. Buyers are far more learned on the topic of generators as a rule, having heard all of the moans and issues from colleagues and friends. The industry too has finally corrected as it always will, and suppliers who sell junk are now known for what they are, no matter that they might still find some customers at the bottom end of things. Indeed, in any market, when there is a superior top-end product, the chain of value is set. Put differently, when someone is selling the real McCoy with all the trimmings like tailored design and regular service, it is difficult if not impossible for other suppliers to imply that their poor-quality products are somehow great.

Generators Are an Investment, One That Deserves to Be Serviced

Look at the motor industry for a classic example. There is every type of car on our roads, from Mercedes and BMW to Tata and GWM.  But because there are Mercedes and BMW – top-end, expensive luxury German cars – Tata and GWM have to exude the aspiration. They have to trade on affordability or economy of use, while also copying many of the style and finish attributes of the expensive cars, because everyone understands where they fit into the ladder of automotive ranking. Tata cannot suddenly claim to justify an exorbitant price because it is the smartest car on the road, not when it pulls up next to Mercedes at the robots.

This is as it should be in any industry, where cheaper brands sell other attributes honestly, while expensive brands are obliged to add all the luxury they are charging for too. It creates consumer choice and healthy competition and aspiration between brands. It does not mean that Mercedes is necessarily “better” than Tata for anyone, just that having both of those automakers on the same ladder ensures that everyone on the ladder, from those with a few thousand up to those with a few hundred thousands, gets what they want.

The analogy goes deeper too, as the motor industry also manifests a high level of after-sales service, the mechanical servicing of consumers’ and commercial vehicles, and even financial tools that enable sales.

In fact, today, that is exactly the suite of services you can find from a truly professional generator supply company like PacB. All of which is a great thing, as generator service suffered a bad name for a long time. No more. As such a large and crucial outlay, industry particularly has quickly learned that generator service especially, cannot abide half-interested parties, or those who simply do not know what they are looking at.

Here is the thing about generator service – paying for a professional generator service promotes longevity as well as truly effective operation. The figures are unambiguous – irregular or unskilled generator service, or at worst completely absent generator service, simply kills a generator quicker. Professional service means longer life, period, and when extrapolated into the purchase price and future replacement cost, even a Grade 6 student could join the dots towards the most cost-effective behaviour.

No one driving a well-engineered, luxury sedan imagines that they will simply drive their car around for a few years without ever servicing it, yet perhaps because most industrial generators lack wheels, some seem to think that they are a lot simpler and less demanding as equipment. Generators work hard, and they have a myriad of skillfully machined mechanical components in play, alongside intricate electrical elements and imperatives, just like the smartest cars on the road. Generator service is not only the intelligent option, but it also simply adds up to your purchase price, providing so much more value for money than it would in the absence of regular, professional servicing.

 

The Dual Benefits of PacB Generators

Not only is PacB a national leader in industrial generator supply, but we are also a full-house service centre too. We eat complex instrumentation and diagnostic manuals for breakfast, and are at the leading edge of building and servicing top-quality industrial generators. Our clients come to us for the best of breed, and there is no room for faking it in our league.

Our services include the manufacturing of complete generating units of most reputable brands. We also make synchronised systems for fine control, and we can design the most successful engineering solution for all our clients’ power needs. We will design it, make it, install it, and service it. That is the kind of focus and attention we offer our clients.

Generators are not Boeing engines, but for any generator servicing purposes, they might as well be! Generators are their own kind of high tech, and the interface between combustion engines and electrical power generation is a specialised one. As with any complex machine, if you want the performance you deserve from your power generator, commit to buying a little more than you need, and servicing your generator as mandated by the supplier. Particularly as a diesel engine, generators can be unforgiving when neglected. If you are going to utilise a generator for all the benefits it provides, manage your money well, and leave servicing up to the PacB pros.